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Assessment Framework

The AI worker as a whole — assessed for a specific role.

A capable model is not a business-ready AI worker. Credenva assesses the AI worker as a whole — the operational system a business would actually put in front of customers or employees — against the specific role it will perform.

What we assess

The AI worker in its entirety.

We assess the whole AI worker — model, retrieval, policies, permissions, integrations, escalation and production configuration — under standardized, role-specific conditions.

The assessed AI worker
01
Foundation model
02
System instructions
03
Knowledge base & retrieval
04
Business policies
05
CRM & external tools
06
Permissions & authentication
07
Human escalation workflow
08
Production configuration

Credenva assesses the AI worker as a whole — the operational system a business would actually put in front of customers or employees — not the model in isolation.

Core Assessment

Every AI Worker Completes The Same Core Assessment

Business Knowledge

Purpose
Verify that the AI worker understands the domain, policies, products and procedures relevant to the selected role.
Skills Measured
Domain terminology · Product knowledge · Policy awareness · Process understanding
Typical Business Scenarios
Product feature questions · Policy lookups · Account setup guidance

Task Execution

Purpose
Confirm the AI worker can complete the actual tasks the role requires, not just describe them.
Skills Measured
Step-by-step execution · Tool usage · Transaction handling · Request routing
Typical Business Scenarios
Process a refund · Update account details · Schedule a meeting · Generate a report

Operational Judgment

Purpose
Evaluate whether the AI worker makes appropriate decisions when information is incomplete or ambiguous.
Skills Measured
Prioritization · Escalation timing · Exception handling · Risk awareness
Typical Business Scenarios
Unclear customer request · Conflicting priorities · Unexpected edge case

Policy & Safety

Purpose
Ensure the AI worker follows guardrails, protects sensitive data and avoids harmful or non-compliant actions.
Skills Measured
Compliance adherence · Data privacy · Refusal accuracy · Harm prevention
Typical Business Scenarios
Request for sensitive data · Policy violation attempt · Unsafe instruction

Communication

Purpose
Assess how clearly and professionally the AI worker interacts with people in real business contexts.
Skills Measured
Clarity · Tone · Empathy · Conciseness · Brand consistency
Typical Business Scenarios
Frustrated customer · Complex explanation · Status update

Real Job Simulation

Purpose
Observe the AI worker in a realistic end-to-end workflow that mirrors actual job conditions.
Skills Measured
Multi-step workflows · Context memory · Tool integration · Customer effort
Typical Business Scenarios
Full support ticket resolution · Onboarding flow · Complaint handling
Assessment process

From AI worker submission to registry publication.

  1. STEP 01
    AI Worker Submitted

    Document the role, tools, permissions, policies and operational boundaries of the AI worker.

  2. STEP 02
    Environment Verified

    Record the AI worker's version, configuration and knowledge sources.

  3. STEP 03
    Role Scenarios Executed

    Run standardized scenarios covering routine, complex, adversarial and high-risk situations for the role.

  4. STEP 04
    Evidence Captured

    Store prompts, responses, tool calls, actions, timing and outcome data.

  5. STEP 05
    Assessment Reviewed

    Apply deterministic checks, structured evaluation and sampled human review.

  6. STEP 06
    Published to Registry

    Publish the Business Readiness Score, limitations, methodology version and validity period in the Verified AI Workforce Registry.

Credenva's assessment methodology is currently under pilot validation. Registry entries produced during the pilot are marked as such and should not be represented as accredited certification.